Frequently asked questions

What is the average repair time?

The average repair time varies depending on the problem, but we aim to complete most repairs within 24 to 72 hours.

Do you offer warranty on your repairs?

Yes, we offer a 60-day warranty on all repairs. If the same problem occurs within this period, we will solve it for free**.

What happens if my device cannot be repaired?

If we are unable to repair your device, we will only charge you for the drive - through and diagnostic costs. We can also advise on replacement or upgrade options.

Can you recover data from a damaged device?

Yes, we offer data recovery services. However, the chance of success varies depending on the nature and extent of the damage.

Do you offer on-site or online-only support?

We offer both on-site and online support. Contact us to make an appointment.

Do you work with all brands and models of computers and phones?

Yes, we work with a wide range of brands and models. Please contact us if you have any specific questions about your device.

Do you use original parts for repairs?

We strive to always use original parts where possible. If original parts are not available, we will use high quality compatible parts.

What should I do if the same problem occurs again after the repair?

If the same problem occurs within the warranty period, please contact us immediately and we will try to solve it for free of charge** (remotely).

Do you offer discounts for repeat customers or bulk repairs?

Yes, we value our customers and often offer discounts for repeat customers and for bulk repairs.

** : See our warranty policy and terms and conditions for more explanation.